Support
Contact Sanket Support
Reach the Tosh Defence Private Limited team for product support, deployment guidance, security questions, and technical assistance across Sanket.Chat, Sanket.Work, and Sanket.Enterprise. Whether you are troubleshooting an issue, planning a deployment, or evaluating Sanket for a sensitive organisation, we are here to help.
What this means
The platform, in plain terms
Product support for Sanket.Chat, Sanket.Work, and Sanket.Enterprise
Deployment guidance for cloud, whitelabel, on-premise, and air-gapped configurations
Security architecture questions and cryptographic implementation assistance
Compliance support: GDPR, DORA, NIS2, FCA, and sector-specific guidance
Procurement support: security questionnaire responses, architecture documentation, and evaluation assistance
Partner and channel support for implementation and reseller partners
Zero-knowledge by design
Privacy architecture
Support communications are handled with appropriate confidentiality. For sensitive organisations, all enquiries can be treated as confidential under NDA. We do not share customer enquiry details with third parties.
Signal Protocol · PFS · E2E
Security model
The support team includes engineers with cryptographic and deployment security expertise. Security-sensitive enquiries and deployment assessment questions can be routed directly to the technical team.
Cloud · Whitelabel · Air-Gap
Deployment control
Whether you are a Sanket.Chat user with a basic question or a government agency planning an air-gapped Sanket.Enterprise deployment, the right support pathway starts at the contact page.
Zero commercial data extraction
No advertising model
Sanket has no advertising business model and no user profiling. Your communication metadata is not a product. There are no third-party analytics integrations that monetise your operational data.
Direct access to the Tosh Defence engineering and product team
Deployment support across all three Sanket product tiers
Compliance and regulatory guidance for regulated industries
Confidential handling for defence and government enquiries
Deployment path
Choose the right tier for your organisation
Sanket.Chat
IndividualPrivacy-first end-to-end encrypted messaging for users who want Signal-class security without an account linked to a phone number.
Sanket.Work
OrganisationWhitelabel encrypted messaging platform with full admin governance, branding, and managed deployment - your data, your rules, your brand.
Sanket.Enterprise
Critical / ClassifiedAir-gapped on-premise deployment for defence forces, governments, and critical infrastructure where no external dependency is acceptable.
Frequently asked questions
How do I contact Sanket support for a product issue?
Use the Contact Us form on the contact page. For urgent issues, describe the severity and urgency in your message and the team will prioritise accordingly.
Can I get pre-sales technical support for a deployment evaluation?
Yes. Tosh Defence provides technical pre-sales support for organisations evaluating Sanket. Contact us with your deployment context, industry, and specific technical questions and we will arrange an appropriate technical briefing.
Is support available for defence and government customers under confidential terms?
Yes. For classified or sensitive procurement evaluations, support communications can be handled under NDA and appropriate confidentiality arrangements. Contact us to establish the right support framework for your organisation.
Start with a conversation, not a commitment
Tosh Defence Private Limited works with security-conscious organisations through a structured evaluation process. Tell us about your threat model and we will show you the right deployment path.